October 6th, 2015
Skin tightening or sublime rejuvenation as it is sometimes called is an excellent treatment that uses combined bi-polar radio frequency and light energies to heat the dermal tissue (usually jowl area of the face) thus stimulating collagen production. That means that the quality of the skin is much smoother as also facial contours are improved and fine wrinkles are reduced.
Skin tightening is an excellent treatment to firm jowls, giving a more youthful profile
Our expert nurses advise that you should have several treatments 4 to 6 weeks apart. The treatment is suitable for all skin types. It is a gentle procedure requiring no downtime. The skin may feel a little hot but once cooled, you can go back to normal activities immediately.
If you would like to find out more about the many skin treatments and products we have at MBNS and Qutis Clinics, such as wrinkle treatments, IPL for the removal of sun damaged skin, and fat dissolving injections, kindly call MBNS on 01844 213007 or Qutis on 01993 704050 and we will get back to you swiftly. Alternatively, if you would prefer to contact us by email, CLICK HERE for MBNS and CLICK HERE for Qutis.
November 4th, 2014
In a recent independent mystery visitor survey, conducted in 77 specialist skin clinics across Europe, Qutis & MBNS group scored 1st, 7th and 10th places.
Allergan European Survey
The survey was completed by Allergan, the manufacturers of Botox(r) to gain insight into how well patients are given information when contacting clinics by phone. Mystery Shopper surveys are common across many sectors in retail and are now being used to raise standards even higher in cosmetic skin medicine. Allergan, based in Ireland, selected the clinics based on size and how long they’ve been established.
At Qutis & MBNS have been providing anti-ageing treatments and medical skin care for over 18 years. We have three clinics in Oxfordshire and several thousands of customers on our database. Our staff are involved in training both inside the group and on national bodies and seminars. We place great importance on training and so we are very pleased that our staff have scored so highly – though there is always room for improvement of course.
A Snap Shot of the Survey Results
A Real Person on the Phone
In this day and age of information overload, automated telephone answering systems and call centres, we believe there is no substitute for a well trained member of staff answering the phone quickly and in person in your local clinic. All staff can access our booking system (though Stephen the managing director is not very good at it!) and answer customers questions. We always encourage new customers to have a confidential face to face meeting with a nurse or laser specialist.
If you have anything you would like to discuss or would like to know more about our treatments, find your nearest clinic hear, email us to request a call back or call us on 01993 704050.
June 23rd, 2014
Patient Receptionist Opportunity ***Position Now Filled***
Qutis is a nurse led clinic specialising in medical aesthetic treatments. Medical aesthetics consists of a number of treatments, leading to a pleasing improvement of the skin and complexion, the improvement of wrinkles and much more. Clinical governance is provided by an aesthetic and general medical team. This coupled with their commitment to their own professional self development has led them to be one of the most sought after aesthetic nursing teams within the country. The ethos of Qutis clinics is to deliver the highest standards of skin rejuvenation medicine to their patients in a warm and welcoming environment.
The current opportunity is for one day a week/Thursday 9.30am to approx. 6.30pm. There could be greater opportunity for increased hours depending on performance and business growth. Full training is given. No previous experience of medical aesthetics is required but any experience in beauty or customer service would be an asset. Our Patient Coordinator is usually the first person a patient speaks so verbal skills are vital. As our receptionist it’s down to you to make that all important, good first impression. So you’ll need to build rapport with customers to quickly make them feel looked after and at ease. We are looking for a well spoken and charming team member with an excellent phone manner.
Key responsibilities include converting client enquiries into bookings, Client hospitality and point of sale products and re booking appointments.
Making and answering phone calls and converting client enquiries into bookings
Client appointment using our clinic booking system
Sale of skin care products and makeup
Make up application to patients following skin treatments
Recording deliveries & placing orders for stock
Clinic administration & record keeping
Possess excellent verbal and written communication skills.
Cherishing the clients and staff and being discreet.
An outgoing personality
Good written and spoken communications skills
The ability to stay calm under pressure
Good organisational skills
Be discreet and tactful
Be courteous but firm when dealing with difficult customers
A good memory for faces – regulars like to be remembered
Efficient and well organised
Self-motivated and able to use initiative
Confident when using a computer and office equipment
An interest in the business
Function as the clinic liaison with patients, businesses
Maintains on-site Medical Records administration and ensuring patient confidentiality, data protection.
Perform other duties as assigned.
SUPERVISION Received: Work is performed under general supervision of Clinic Coordinator, Qutis Clinics Head Office or the Executive Nurse.
Given: High standards of Dress code, appearance and hygiene.
GCSE in English and Maths, further qualifications would be an asset.
IT literate, comfortable with word documents, online filing and using spreadsheets.
Hourly rate plus commission (details on application)
Email your CV and other details to: firstname.lastname@example.org
Qutis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
April 4th, 2014
Adrian Baker RN NIP Wins Aesthetic Nurse of the Year
Qutis nurse Adrian Baker RN NIP has just won Aesthetic Nurse of the Year 2014, awarded by The British Journal of Nursing (BJN). Adrian was up against some very stiff competition from some very experienced aesthetic nurses so we are especially pleased with his success.
Adrian first qualified as a nurse six years ago and moved to become an independent nurse in 2011, training alongside Maria Brennan Thorns as an Aesthetic Specialist Practitioner. After becoming an independent nurse and working with Qutis and MBNS in Thame, Whitey and Abingdon Adrian also qualified as a Nurse Independent Prescriber (NIP) in 2012.
Two Awards in Two Years
Marea won the same award last year, which gives us two wins in two years! The British Journal of nursing apply some very high standards and all the judging criteria are done independently by a “blind” panel of experts.
In 2013 Adrian worked with the Royal College of nursing to write and develop the aesthetic nursing competencies, helping to raise standards in training and the specialism of aesthetic medicine. We expect this input will become part of a national training programme for nurses as recommended in the recent cosmetic report from Sir Bruce Keogh which made a series of recommendations across the whole of surgical and non-surgical cosmetic treatments.
Adrian currently works at all three of our clinics in Oxfordshire, and we are finding a growing demand for his areas of specialism, which include; Botox anti-wrinkle treatments, dermal fillers to replace lost volume in the face and lips and a wide range of other medical aesthetic treatments.
Jack FM News
Adrian receive the award last week in a ceremony at the Shakespeare’s Globe Theatre on the South Bank, hosted by Dr Phil Hammond, GP and comedian. These awards made the Oxfordshire business news, listen to a short clip here from Jack FM;
Expert training and high standards of treatment lay at the core of our business beliefs. Adrian was supported in his nomination by several of his existing patients and we believe that all Qutis & MBNS patients can benefit and feel assured by this recent achievement.
Contact us for any Skin Care issues
You can view our full list of treatments here. We have a men’s treatments page here, with a couple of male before and after photos and a video. You can view a selection of customer comments.
Follow this link to find your nearest clinic or to request an appointment with a Nurse or Specialist. If you prefer you can email us we’ll get back to you shortly.
February 19th, 2014
Cosmetic Injections following PIP Breast Implant Scandal
This week we saw the long awaited response by the Department of Health to a review of the cosmetic market by the NHS medical director Prof Sir Bruce Keogh.
Sir Bruce Keogh was asked to review the standards and training within the surgical and non-surgical cosmetic sector following the PIP breast implant scandal. PIP were a French company who were found to be using inferior products in their breast implants. Many women were affected and thousands had to have their breast implants removed and replaced.
Sir Bruce Keogh made a number of recommendations affecting breast implants, plastic surgery and other medical devices and injectables such as dermal fillers and Botox.
Qutis were hopeful like many other professional clinics in the industry that the Government would insist on higher standards for everybody, providing dermal fillers and Botox injections. However this does not seem to have been made clear in the latest report.
The original paper with its recommendations was published by Sir Bruce Keogh several months ago and we have been waiting for the government Department of Health to review these recommendations and to support or enhance them, or even to disagree with them.
Department of Health Response to Sir Bruce Keogh’s Report
So, after several delays the government have finally responded this week. We would like to give you a simple summary of what has been said and perhaps more importantly summarise how Qutis and MBNS are responding and what steps we already have in place to meet the key recommendations in the report, published in April 2013.
1. The government has not insisted upon a national register for all clinics providing Botox and dermal fillers. We believe this is unfortunate and Qutis feel that customers would feel safer with a national body to approve registration of clinics providing Botox and dermal fillers.
2. Botox is already classified as a prescription only medicine (POM). This gives patients an added level of security and safety when they meet with a nurse prescriber or Dr face-to-face for a consultation and prescription before any Botox injection can take place. We were hoping that dermal fillers such as Restylane and Juvederm would be treated in exactly the same way by law. Qutis and MBNS clinics ALREADY treat dermal fillers as prescription only, but this is not enforced by law and this is not the case everywhere.
3. We were hoping that the government would insist that only doctors and nurses are suitably qualified to perform Botox and dermal filler injections. At Qutis clinics and MBNS this is already the case. However, this is not the law and there are many unregulated, non-healthcare professionals in the UK who are injecting Botox and dermal fillers. We believe this is not a safe position for patients and that the government should insist on better control and training in this area.
4. Health Education England (HEE) are working with the Royal College of Surgeons and other medical professionals and stakeholders to conduct a review of the training and skills needed. We hope this leads to clearer guidelines both on the training of medical professionals within the cosmetic industry and to greater clarity around who is responsible for supervising clinics and practices providing cosmetic injections such as Botox and dermal fillers. We believe that customers expect the government to insist on a national standard for training and that this will bring greater safety for patients.
5. It seems that there may now be a national register of all breast implants. Breast implants are classified as medical devices. We hoped and expected that dermal fillers would be treated in a very similar way but this seems to not be the case.
Overall many in the industry are disappointed with the lack of clarity and standards which being proposed by the government in the area of surgical and non-surgical cosmetic treatments. This view is supported by many including the president of the British Association of Aesthetic Plastic Surgeons (BAAPS), Mr Rajiv Grover who said in response to the recent report;
“Frankly, we are no less than appalled at the lack of action taken – this review, not the first one conducted into the sector, represents yet another thoroughly wasted opportunity to ensure patient safety. With all the evidence provided by the clinical community, choosing not to reclassify fillers as medicines with immediate effect or setting up any kind of compulsory register beggars belief. Legislators have clearly been paying only lip service to the sector’s dire warnings that dermal fillers are a crisis waiting to happen. Most shockingly of all, the fact that there is no requirement for the actual surgeon involved to provide consent for the procedure makes a mockery of the entire process. It’s business as usual in the Wild West and the message from the Government is clear: roll up and feel free to have a stab.”
So in light of all this, what steps do Qutis and MBNS take to ensure the highest standards of patient safety and quality of treatment for our customers?
Highest Quality Products
We only use the highest standard of Botox and dermal fillers. Allergan, one of our main suppliers, who manufacture Botox and other dermal fillers meet the high standards in the industry, all Allergan fillers (including the JUVÉDERM® range, as well as the SURGIDERM® range) meet the following standards of approval:
- MDD 93/42/EEC: Medical Device Directive & latest amendment 2007/47/EC
- FDA 21 CFR Part 820: Quality System Regulation
- ISO 13485:2003: Quality managements systems – requirements for regulatory purposes
- Compliance of Materials to EP/USP monographs
- ISO 10993-1: 2009 – Biological evaluation of MDs – for implant devices intended for long term contact duration in tissue/bone”
- ICH Guidance for Stability and Validation of Analytical Methods
- ISO 17665-1: 2006, EN 556-1: 2001 & ISO 11737-1: 2006 – for the sterilization of MDs
- ISO 14644 : Manufacturing and Filling in Class ISO 6 (under Class 5 laminar flow), Sterilization in Class ISO 6 and Packaging in Class ISO 7
Qualified Medical Practitioners
At Qutis & MBNS all our cosmetic injections are performed by qualified, registered and trained nurses. All our nurses are registered by and are accountable to the Nursing and Midwifery Council (NMC). Most of our nurses also have an advanced practitioner qualification and are also qualified to PRESCRIBE as well as inject Botox and dermal fillers. This is known as the nurse Independent prescriber (NIP) qualification.
Specialist Training and Supervision
All non-surgical procedures are performed under the responsibility of the clinical professional who has gained the accredited qualification to prescribe administer and supervise aesthetic procedures. At Qutis & MBNS Clinics this professional is Marea Brennan Thorns MSc RN NIP. She is an advanced nurse practitioner in aesthetic medicine (Rotherham School of Nursing 1976, Oxford Brookes University, 2006, 2010).
Laser and IPL treatments are carried out by accredited laser therapists under the supervision of Marea Brennan Thorns MSc RN NIP and Stephanie Green RN, who both have BTec qualifications in Laser Applications to the Skin (Loughborough College 2001).
Qutis Nurses Provide Input
The government’s mandate for Health Education England (HEE) includes the development of appropriate accredited qualifications for providers of non-surgical interventions and it should determine accreditation requirements of the various professional groups. The work already carried out by the British Association of Cosmetic Nurses in 2013 in their published and peer reviewed competency document is being utilised by the HEE. The HEE qualification recommendations should be completed by April 2014. Nurses from Qutis & MBNS Clinics have worked on this document (BACN Competency Framework Document 2013).
Operating from Safe Premises
All Qutis and MBNS practitioners have a clear understanding of the requirement to operate from a safe premises, and the responsibilities involved. Our training curriculum include topics such as infection control, treatment room safety and adverse incident reporting.
Read the Government_response_to_the_review_of_the_regulation_of_cosmetic_interventions here.
If you have any questions or would like to arrange a consultation in any of our three clinics in Witney, Abingdon, Thame Oxfordshire call 01993 704050 or complete this request a call-back form here.