Clinic Receptionist Vacancy

June 23rd, 2014

Patient Receptionist Opportunity ***Position Now Filled***

Qutis is a nurse led clinic specialising in medical aesthetic treatments. Medical aesthetics consists of a number of treatments, leading to a pleasing improvement of the skin and complexion, the improvement of wrinkles and much more. Clinical governance is provided by an aesthetic and general medical team. This coupled with their commitment to their own professional self development has led them to be one of the most sought after aesthetic nursing teams within the country. The ethos of Qutis clinics is to deliver the highest standards of skin rejuvenation medicine to their patients in a warm and welcoming environment.

Receptionist vacancy

The current opportunity is for one day a week/Thursday 9.30am to approx. 6.30pm. There could be greater opportunity for increased hours depending on performance and business growth. Full training is given. No previous experience of medical aesthetics is required but any experience in beauty or customer service would be an asset. Our Patient Coordinator is usually the first person a patient speaks so verbal skills are vital. As our receptionist it’s down to you to make that all important, good first impression. So you’ll need to build rapport with customers to quickly make them feel looked after and at ease. We are looking for a well spoken and charming team member with an excellent phone manner.

Key responsibilities include converting client enquiries into bookings, Client hospitality and point of sale products and re booking appointments.

Key Duties:

Making and answering phone calls and converting client enquiries into bookings

Client appointment using our clinic booking system

Sale of skin care products and makeup

Make up application to patients following skin treatments

Customer hospitality

Recording deliveries & placing orders for stock

Clinic administration & record keeping

Possess excellent verbal and written communication skills.

Cherishing the clients and staff and being discreet.

MAIN ASSETS

An outgoing personality

Good written and spoken communications skills

The ability to stay calm under pressure

Good organisational skills

Be discreet and tactful

Be courteous but firm when dealing with difficult customers

A good memory for faces – regulars like to be remembered

Efficient and well organised

Self-motivated and able to use initiative

Confident when using a computer and office equipment

An interest in the business

Function as the clinic liaison with patients, businesses

Maintains on-site Medical Records administration and ensuring patient confidentiality, data protection.

Perform other duties as assigned.

SUPERVISION Received: Work is performed under general supervision of Clinic Coordinator, Qutis Clinics Head Office or the Executive Nurse.

Given: High standards of Dress code, appearance and hygiene.

EDUCATION/EXPERIENCE

GCSE in English and Maths, further qualifications would be an asset.

IT literate, comfortable with word documents, online filing and using spreadsheets.

Hourly rate plus commission (details on application)

Email your CV and other details to: sthorns@qutisclinics.co.uk

Qutis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Another Qutis Nurse Wins Aesthetic Nurse of the Year

April 4th, 2014

Qutis Win Aesthetic Nurse AwardAdrian Baker RN NIP Wins Aesthetic Nurse of the Year

Qutis nurse Adrian Baker RN NIP has just won Aesthetic Nurse of the Year 2014, awarded by The British Journal of Nursing (BJN). Adrian was up against some very stiff competition from some very experienced aesthetic nurses so we are especially pleased with his success.

Adrian first qualified as a nurse six years ago and moved to become an independent nurse in 2011, training alongside Maria Brennan Thorns as an Aesthetic Specialist Practitioner. After becoming an independent nurse and working with Qutis and MBNS in Thame, Whitey and Abingdon Adrian also qualified as a Nurse Independent Prescriber (NIP) in 2012.

Two Awards in Two Years

Award Winning NurseMarea won the same award last year, which gives us two wins in two years! The British Journal of nursing apply some very high standards and all the judging criteria are done independently by a “blind” panel of experts.

In 2013 Adrian worked with the Royal College of nursing to write and develop the aesthetic nursing competencies, helping to raise standards in training and the specialism of aesthetic medicine. We expect this input will become part of a national training programme for nurses as recommended in the recent cosmetic report from Sir Bruce Keogh which made a series of recommendations across the whole of surgical and non-surgical cosmetic treatments.

Adrian currently works at all three of our clinics in Oxfordshire, and we are finding a growing demand for his areas of specialism, which include; Botox anti-wrinkle treatments, dermal fillers to replace lost volume in the face and lips and a wide range of other medical aesthetic treatments.

Jack FM News

Adrian receive the award last week in a ceremony at the Shakespeare’s Globe Theatre on the South Bank, hosted by Dr Phil Hammond, GP and comedian. These awards made the Oxfordshire business news, listen to a short clip here from Jack FM;

 

Expert training and high standards of treatment lay at the core of our business beliefs. Adrian was supported in his nomination by several of his existing patients and we believe that all Qutis & MBNS patients can benefit and feel assured by this recent achievement.

Contact us for any Skin Care issues

You can view our full list of treatments here. We have a men’s treatments page here, with a couple of male before and after photos and a video. You can view a selection of customer comments.

Follow this link to find your nearest clinic or to request an appointment with a Nurse or Specialist. If you prefer you can email us we’ll get back to you shortly.

 

What are Government doing to make Cosmetic Injections Safer

February 19th, 2014

Cosmetic Injections following PIP Breast Implant Scandal

This week we saw the long awaited response by the Department of Health to a review of the cosmetic market by the NHS medical director Prof Sir Bruce Keogh.

Government response to Bruce Keogh report into cosmetic procedures

Sir Bruce Keogh was asked to review the standards and training within the surgical and non-surgical cosmetic sector following the PIP breast implant scandal. PIP were a French company who were found to be using inferior products in their breast implants. Many women were affected and thousands had to have their breast implants removed and replaced.

Sir Bruce Keogh made a number of recommendations affecting breast implants, plastic surgery and other medical devices and injectables such as dermal fillers and Botox.

Qutis were hopeful like many other professional clinics in the industry that the Government would insist on higher standards for everybody, providing dermal fillers and Botox injections. However this does not seem to have been made clear in the latest report.

The original paper with its recommendations was published by Sir Bruce Keogh several months ago and we have been waiting for the government Department of Health to review these recommendations and to support or enhance them, or even to disagree with them.

Department of Health Response to Sir Bruce Keogh’s Report

So, after several delays the government have finally responded this week. We would like to give you a simple summary of what has been said and perhaps more importantly summarise how Qutis and MBNS are responding and what steps we already have in place to meet the key recommendations in the report, published in April 2013.

1. The government has not insisted upon a national register for all clinics providing Botox and dermal fillers. We believe this is unfortunate and Qutis feel that customers would feel safer with a national body to approve registration of clinics providing Botox and dermal fillers.

2. Botox is already classified as a prescription only medicine (POM). This gives patients an added level of security and safety when they meet with a nurse prescriber or Dr face-to-face for a consultation and prescription before any Botox injection can take place. We were hoping that dermal fillers such as Restylane and Juvederm would be treated in exactly the same way by law. Qutis and MBNS clinics ALREADY treat dermal fillers as prescription only, but this is not enforced by law and this is not the case everywhere.

3. We were hoping that the government would insist that only doctors and nurses are suitably qualified to perform Botox and dermal filler injections. At Qutis clinics and MBNS this is already the case. However, this is not the law and there are many unregulated, non-healthcare professionals in the UK who are injecting Botox and dermal fillers. We believe this is not a safe position for patients and that the government should insist on better control and training in this area.

4. Health Education England (HEE) are working with the Royal College of Surgeons and other medical professionals and stakeholders to conduct a review of the training and skills needed. We hope this leads to clearer guidelines both on the training of medical professionals within the cosmetic industry and to greater clarity around who is responsible for supervising clinics and practices providing cosmetic injections such as Botox and dermal fillers. We believe that customers expect the government to insist on a national standard for training and that this will bring greater safety for patients.

5. It seems that there may now be a national register of all breast implants. Breast implants are classified as medical devices. We hoped and expected that dermal fillers would be treated in a very similar way but this seems to not be the case.

Overall many in the industry are disappointed with the lack of clarity and standards which being proposed by the government in the area of surgical and non-surgical cosmetic treatments. This view is supported by many including the president of the British Association of Aesthetic Plastic Surgeons (BAAPS), Mr Rajiv Grover who said in response to the recent report;

“Frankly, we are no less than appalled at the lack of action taken – this review, not the first one conducted into the sector, represents yet another thoroughly wasted opportunity to ensure patient safety. With all the evidence provided by the clinical community, choosing not to reclassify fillers as medicines with immediate effect or setting up any kind of compulsory register beggars belief. Legislators have clearly been paying only lip service to the sector’s dire warnings that dermal fillers are a crisis waiting to happen. Most shockingly of all, the fact that there is no requirement for the actual surgeon involved to provide consent for the procedure makes a mockery of the entire process. It’s business as usual in the Wild West and the message from the Government is clear: roll up and feel free to have a stab.”

So in light of all this, what steps do Qutis and MBNS take to ensure the highest standards of patient safety and quality of treatment for our customers?

Highest Quality Products

We only use the highest standard of Botox and dermal fillers. Allergan, one of our main suppliers, who manufacture Botox and other dermal fillers meet the high standards in the industry, all Allergan fillers (including the JUVÉDERM® range, as well as the SURGIDERM® range) meet the following standards of approval:

  1. MDD 93/42/EEC: Medical Device Directive & latest amendment 2007/47/EC
  2. FDA 21 CFR Part 820: Quality System Regulation
  3. ISO 13485:2003: Quality managements systems – requirements for regulatory purposes
  4. Compliance of Materials to EP/USP monographs
  5. ISO 10993-1: 2009 – Biological evaluation of MDs – for implant devices intended for long term contact duration in tissue/bone”
  6. ICH Guidance for Stability and Validation of Analytical Methods
  7. ISO 17665-1: 2006, EN 556-1: 2001 & ISO 11737-1: 2006 – for the sterilization of MDs
  8. ISO 14644 : Manufacturing and Filling in Class ISO 6 (under Class 5 laminar flow), Sterilization in Class ISO 6 and Packaging in Class ISO 7

Qualified Medical Practitioners

At Qutis & MBNS all our cosmetic injections are performed by qualified, registered and trained nurses. All our nurses are registered by and are accountable to the Nursing and Midwifery Council (NMC). Most of our nurses also have an advanced practitioner qualification and are also qualified to PRESCRIBE as well as inject Botox and dermal fillers. This is known as the nurse Independent prescriber (NIP) qualification.

Specialist Training and Supervision

Qutis Nurse Training for Botox and dermal fillersAll non-surgical procedures are performed under the responsibility of the clinical professional who has gained the accredited qualification to prescribe administer and supervise aesthetic procedures. At Qutis & MBNS Clinics this professional is Marea Brennan Thorns MSc RN NIP. She is an advanced nurse practitioner in aesthetic medicine (Rotherham School of Nursing 1976, Oxford Brookes University, 2006, 2010).

Laser and IPL treatments are carried out by accredited laser therapists under the supervision of Marea Brennan Thorns MSc RN NIP and Stephanie Green RN, who both have BTec qualifications in Laser Applications to the Skin (Loughborough College 2001).

Qutis Nurses Provide Input

The government’s mandate for Health Education England (HEE) includes the development of appropriate accredited qualifications for providers of non-surgical interventions and it should determine accreditation requirements of the various professional groups. The work already carried out by the British Association of Cosmetic Nurses in 2013 in their published and peer reviewed competency document is being utilised by the HEE. The HEE qualification recommendations should be completed by April 2014. Nurses from Qutis & MBNS Clinics have worked on this document (BACN Competency Framework Document 2013).

Operating from Safe Premises

All Qutis and MBNS practitioners have a clear understanding of the requirement to operate from a safe premises, and the responsibilities involved. Our training curriculum include topics such as infection control, treatment room safety and adverse incident reporting.

Read the Government_response_to_the_review_of_the_regulation_of_cosmetic_interventions here.

If you have any questions or would like to arrange a consultation in any of our three clinics in Witney, Abingdon, Thame Oxfordshire call 01993 704050 or complete this request a call-back form here.

Lip Enhancement – not just for Valentines

February 14th, 2014

Lip Enhancement Treatment is not just for Valentines

Many woman find that as they age their lips loose volume. This can lead to lipstick bleeding even with a high quality lip gloss. Fuller lips are a sign of youthful vigor and are a major part of facial aesthetics. This is why Lip Enhancement is one of our most popular and effective treatments.

Face to Face Consultation

lip enhancement treatment with dermal fillers at Qutis

Dermal fillers used for lip treatment such as Juvederm Volbella® and Juverderm Ultra® are very popular and effective products. These fillers are injected after the lip area after it has been treated with anaesthetic. This makes treatment more comfortable. The filler is medically designed and is gradually reabsorbed by the body over time. At Qutis and MBNS we provide a detailed face to face consultation prior to any treatment. We also direct potential customers to do their own research of products prior to any treatment. Allergan provide details of their dermal filler products for lip enhancement and other treatments on their company website.

Customer Before & After Video

Many of our lip enhancement patients are keen to hear the experiences of other customers. See the videos in this blog of a recent patient before and after lip enhancement treatment.

Patient’s may occasionally bring a photo of them from 10 years ago. This allows our experienced nurses to use this as a guide to understanding an individual’s facial anatomy. Our objective is always to have any customer looking their natural best. We want your friends to say “oh, you’re looking well” rather than “have you had some work done?”.

Customers are our most important advocates and they share what we do when they are happy with the result of a lip enhancement or any other of the aesthetic treatments we provide.

A final thought is that Adrian Baker, one of our leading Nurse Prescribers and Aesthetic Specialists has just been shortlisted for Aesthetic Nurse of the Year – so fingers crossed! This is on top of Marea Brennan Thorns winning the award for 2013.

Call us with your Questions

You can view our full list of treatments here. We have a men’s treatments page here, with a couple of male before and after photos and a video. You can view a selection of customer comments.

Follow this link to find your nearest clinic or to request an appointment with a Nurse or Specialist. If you prefer you can email us we’ll get back to you shortly.

Bloke-Tox: The Bloke’s Guide To Cosmetic & Anti Sweating Treatments

January 28th, 2014

No Need to Look Like a Muppet

Some blokes get fed up of looking tired all the time and wonder what they can do to help reduce wrinkles? Even excessive underarm sweating gets blokes down. At Qutis & MBNS Advanced Skin Clinics we understand that blokes want to dispel the myths about ‘Botox’ treatments for men and in our blogs we will tell you what you are missing out on!

botox and laser hair removal for men

Any Botox treatment is always subject to a face to face consultation with a nurse in any of our clinics in  Thame, Witney & Abingdon in Oxfordshire. Not many blokes realise that there are many treatments that are available to men and gentle cosmetic injections are not apparently just for the likes of Gordon Ramsey! In fact, non-surgical treatments are becoming more and more popular for men and in our medical clinics we promote a natural look (so you can rest assured you won’t leave looking like a Muppet).

Anti Sweating Treatments

Generally, there are two types of treatments. Botulinum toxin (commonly known by the trade names – BOTOX™) and dermal fillers.  Botox works by temporarily weakening the muscles of the face causing the overlying wrinkles to fade.  Dermal fillers work by replacing the volume under the skin that is lost as a natural result of ageing.

Botulinum toxin products generally last between 3-6 months, but this can vary between people and some patients notice effects for up to 9 months when it’s used to combat underarm sweating. Dermal fillers tend to last longer.  On average filler treatments can last between 6-9 months but again some clients may have longer lasting effects up to 12 months.

Treating Skin for 15 years

At Qutis & MBNS we offer “no obligation” consultations with our experienced nurse practitioners, which include a preliminary health questionnaire and an assessment of the wrinkles or sweating conditions that need treating.  Once we are all happy to proceed our nurses treat you with care & understanding. The whole process can take less than half an hour. We have offered these treatments for over 12 years & we pride ourselves by offering you comprehensive after treatment advice and a follow up appointment for a review if you need it, at no extra cost.

These are the plain & simple facts for our male clients questions. So now you know the facts all you need to do is book a consultation at Qutis & MBNS Advanced Skin Clinics, Botox Oxfordshire & Botox Witney and let our specialist nurses discuss their range of safe and effective treatments with you. Get in touch today and find out what we can do to help you.

Contact Us

You can view our full list of treatments here.

We have a men’s treatments page here, with a couple of male before and after photos and a video.

You can view a selection of customer comments.

Follow this link to find your nearest clinic or to request an appointment with a Nurse or Specialist.

If you prefer you can email us we’ll get back to you shortly.